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DALLAS--([ BUSINESS WIRE ])--[ Xerox ] (NYSE: XRX) provides complete vision, ability to execute, and leadership for industry-focused [ Help Desk services ], according to [ Gartner Inc. ], which recently named the company in its a2012 Magic Quadrant for Help Desk Outsourcing, North America¹a report.

"Itas not only a privilege to hear that clients believe in what we offera"and how we offer ita"but we also believe being in the quadrant independently verifies our approach and methodologies as well as the world class people who serve our clients so well"

The Magic Quadrant is a proprietary research tool developed by Gartner that offers visual snapshots of a marketas direction, maturity and participants, and evaluates companies on completeness of vision and ability to execute.

aItas not only a privilege to hear that clients believe in what we offera"and how we offer ita"but we also believe being in the quadrant independently verifies our approach and methodologies as well as the world class people who serve our clients so well,a said [ Kevin Kyser ], chief operating officer and executive vice president of [ Xeroxas information technology group ].

The report evaluates 18 help desk outsourcing providers in seven categories:

• First-level support & Second-level support
• Custom software support
• Problem management
• Problem categorization and logging
• Problem tracking and escalation
• Problem resolution

Help Desk services provide businesses a single point of contact through round-the-clock customer service for a wide range of technical requests, including: servers, desktop computers, network and software support. Xerox uses a variety of real-time monitoring and techniques to provide prompt and reliable helpdesk support for its global clients a" regularly handling millions of service desk telephone calls per month.

Xerox, through its acquisition of Affiliated Computer Services in 2010, expanded its enterprise and small business services to include information technology outsourcing services, such as help desk, desktop outsourcing, and application and infrastructure services.

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Xerox

With sales approaching $23 billion, [ Xerox ] (NYSE: XRX) is the worldas leading enterprise for [ business process ] and [ document management ]. Its technology, expertise and [ services ] enable workplaces a" from small businesses to large global enterprises a" to simplify the way work gets done so they operate more effectively and focus more on what matters most: their [ real business ]. Headquartered in Norwalk, Conn., Xerox offers [ business process outsourcing ] and [ IT outsourcing services ], including data processing, [ healthcare solutions ], [ HR benefits management ], [ finance support ], [ transportation solutions ], and [ customer relationship management services ] for commercial and government organizations worldwide. The company also provides extensive leading-edge [ document technology ], services, [ software ] and [ genuine Xerox supplies ] for [ graphic communication ] and [ office printing environments ] of any size. The 140,000 people of Xerox serve clients in more than 160 countries. For more information, visit [ http://www.xerox.com ], [ http://news.xerox.com ] or [ http://www.realbusiness.com ]. For investor information, visit [ http://www.xerox.com/investor ].

¹ Gartner aMagic Quadrant for Desktop Outsourcing Services, North Americaa by David Edward Ackerman, Helen Huntley, Bryan Britz and William Maurer. July 24, 2012.

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